Recommended or required Windows Service Packs and Hotfixes

Last Revision Date: 10/31/2016

This article describes the Service Packs and Hotfixes that should be installed on PCs running Windows operating systems for optimal performance of our cameras and drivers.

Service Packs

Windows XP

We recommend Service Pack 3, used in conjunction with our FirePRO driver. Although Service Packs 2 and 3 do not support full IEEE-1394 speeds, the FirePRO driver can be used to achieve full 1394a or 1394b speeds. For more information about the advantages and disadvantages of using the FirePRO driver, see "Which camera driver should I use?"


Windows 7 driver signature issues

If you try to install drivers that come with FlyCapture 2.9 or greater, or Spinnaker or greater, you may experience driver signature issues. To resolve this, we recommend the following hotfixes:

Windows 7 single packet image transfer and system crash

Hotfix 330421 fixes a problem with single packet image transfer (i.e., a very small image) over the 1394 bus that causes a system crash. This crash can be reproduced by selecting a Format_7 custom (partial) image mode and specifying a small size such as 640x1.

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