FLIR ONE® Support

Contact Support - All Models

Naturally, we have a staff of friendly, knowledgeable human beings, ready to assist you. We invite you to refer to the FAQ for even faster answers to a few common questions. But please, don’t hesitate to contact us by submitting a ticket or calling the number for your region below.

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Current Support Topic: iOS 11.2

Posted: February 1, 2018

We are pleased to announce that with the release of iOS 11.2.5, all performance issue causing bugs impacting the FLIR ONE have been addressed. To ensure your FLIR ONE is operating as intended, please ensure that your iOS device is running version 11.2.5 and that your FLIR ONE firmware is up to date within the FLIR ONE application.

We appreciate your patience. If you need additional support, please submit a ticket.

Posted: December 22, 2017

We continue to work with Apple on the root cause of issues with iOS 11.2 and the FLIR ONE application. We’ve released update 3.1.11 that addresses issues related to iOS 11.2 including crashes and device calibration. We will continue to work with Apple and will release continued improvements to the application in the coming weeks.

We appreciate your patience. If you need additional support, please submit a ticket.

Posted: December 8, 2017

We’ve identified an issue in the FLIR ONE application that effects users of iOS 11.2. If you have updated to iOS 11.2, please do not uninstall and reinstall the FLIR ONE app. We are currently working on an update to address the performance issues impacting manual FFC (flat field correction), setting auto/manual FFC, setting gain, and firmware updates. Prior iOS versions continue to be compatible.

We apologize for the inconvenience and appreciate your patience as we work to release this update as quickly as possible. If you need additional support, please submit a ticket.


FLIR ONE Limited Warranty (12 Months)

LIMITED WARRANTY. We warrant to the original purchaser, that the FLIR ONE will conform to published specifications and be free from defects in materials and workmanship for period of one year from the Purchase Date. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY, AT OUR OPTION, IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS IN A MANNER, AND BY A SERVICE CENTER, AUTHORIZED BY US. IF WE DETERMINE THAT THIS NOT SUFFICIENT, WE SHALL REFUND YOU YOUR PAID PURCHASE PRICE AND HAVE NO OTHER OBLIGATION OR LIABILITY TO CUSTOMER WHATSOEVER.

WARRANTY RETURN, REPAIR AND REPLACEMENT. To be eligible for warranty repair or replacement, Customer must notify FLIR within thirty (30) days of discovering of any apparent defect in materials or workmanship. For more information, Please visit http://www.flir.com/cs/warranty.

We reserve the right to determine, in its sole discretion, whether a returned product is covered under warranty.