Naturally, we have a staff of friendly, knowledgeable human beings, ready to assist you. We invite you to refer to the FAQ for even faster answers to a few common questions. But please, don’t hesitate to contact us. You can reach us by any means on this page, or by sending us an email to FLIRONE-Support@flir.com.
Current Support Topic: iOS 11.2
Posted: December 22, 2017
We continue to work with Apple on the root cause of issues with iOS 11.2 and the FLIR ONE application. We’ve released update 3.1.11 that addresses issues related to iOS 11.2 including crashes and device calibration. We will continue to work with Apple and will release continued improvements to the application in the coming weeks.
We appreciate your patience. If you need additional support, please send us a message through the form on this page.
Posted: December 8, 2017
We’ve identified an issue in the FLIR ONE application that effects users of iOS 11.2. If you have updated to iOS 11.2, please do not uninstall and reinstall the FLIR ONE app. We are currently working on an update to address the performance issues impacting manual FFC (flat field correction), setting auto/manual FFC, setting gain, and firmware updates. Prior iOS versions continue to be compatible.
We apologize for the inconvenience and appreciate your patience as we work to release this update as quickly as possible. If you need additional support, please send us a message through the form on this page.